FAQ

frequently asked questions
01.

How To Buy

02.

How To Track Your Order

03.

Shipping and Delivery

*Terms & Conditions 

  1. Please note that shipping charges are calculated based on weight, dimensions and destination.
  2. If product is in-stock, delivery is within 3 to 5 business days.
  3. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).
  4. Request for separate/partial delivery shall not be entertained.
  5. In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from Courier Company and item(s) / parcel is returned to Whitecoat Group, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.
  6. Orders are shipped on business days only.
  7. Business days exclude public holidays and weekends.

*Terms & Conditions 

  1. If product is in stock, we will deliver within 2 weeks.
  2. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).
  3. Please note that shipping charges are based on a single transaction/order and is calculated based on weight, dimensions and destination. Request for separate/partial delivery shall not be entertained.
  4. In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from Courier Company and item(s) / parcel is returned to Whitecoat Group, we will cancel and refund the order. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.
  5. Orders are shipped on business days only.
  6. Business days exclude public holidays and weekends
  1. Kindly note that Whitecoat Group shall not practice Free Domicile shipment (shipper does not bear all charges).
  2. For an international order(s), kindly note that all tax, GST, VAT and/or storage charges (if applicable) at the destination’s countries shall be borne by the customer (consignee).
  3. In the event that the item(s) or parcel(s) are held and/or unclaimed at custom and/or destination countries due customer refused to pay the tax, GST, VAT and/or storage, Whitecoat shall not liable should the courier company proceed to abandon or destroy the orders after certain holding period according to their policy and the order will not be refunded.
  4. Whitecoat (shipper) shall not entertain any request(s) from the customer (consignee) for cancellation or refund the confirmed order(s) should the customer (consignee) refuses to pay the duty and tax incurred at the destination countries.
  5. If the parcel is failed to be delivered to consignee (customer) and if it is returned to us/shipper due to uncollected/undelivered parcel, we will refund the amount paid minus the delivery charges, storage fees (if any) and penalty imposed by courier company for returning parcel to us/shipper.
04.

Return Policy / Damaged Item

We will accept returns from customers for purchases sent back and received by us within 7 days of receipt of the shipment on the following conditions:

  • Incorrect Item(s):

We will extend a full refund for the price of item(s).

  • Defective Item(s):

We will extend a partial refund for the price of item(s) based on the condition of item(s).

We regret that shipping cost for your purchase will only be refunded if it is incorrect item(s).

You may post your item(s) to:
Whitecoat Group Sdn Bhd,

Level 6, Residensi Tribeca,

No.  215, Jalan Imbi,

Kuala Lumpur, Malaysia
WhatsApp Us +6018-9779852
+603-27247633

05.

Privacy Policy

Whitecoat Sdn Bhd is committed to ensuring that your privacy is protected. This privacy policy is formulated in accordance with the Personal Data Protection Act 2010, which describes how your information is collected and used and your choices with respect to your Personal Data. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the website.

Whitecoat Sdn Bhd may disclose to third party service providers within and outside of Malaysia certain aggregate information contained in your registration applications but Whitecoat Sdn Bhd will not disclose to any individuals your name, address, email address or telephone number without your prior consent except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings.

Whitecoat Sdn Bhd does not sell, share or trade customers personal information collected online with third parties.

Our Web servers do not automatically recognise specific information about individual users on our site. In addition, our servers do not automatically record information regarding a user’s e-mail address unless the user supplies it.

We collect information about users during the registration process for certain parts of our site; through their participation in certain activities, including contests, and through the use of cookies.

The user-supplied information collected through the registration process, surveys, contest entry forms or other similar vehicles is used to improve the content of our site, or used for our marketing purposes. It is not shared with other organisations for commercial purposes unless specifically stated.

Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc) whether via online or otherwise, we may typically collect the following Personal Data from or in relation to you: a. Name b. Address c. Phone number(s) d. Date of birth e. Email address f. Gender

Personal Data that you provide to us voluntarily on our website and its other related channels will be processed for the following purposes: 

  • To enable you to make purchases at our website;
  • To process exchanges or product returns;
  • For processing of payments and receipts;
  • To enable you to participate in promotions and contests;
  • To improve our services;
  • To respond to requests or complaints;
  • To understand customers’ needs and offering products and services to meet those needs;
  • For purposes of rewarding you through our customer loyalty programs
  • For delivery of communication via SMSes, emails & social media
  • For such other purposes as permitted by applicable law or with your consent; and,
  • For all other purposes incidental and associated with any of the above.

a) To personalize your experience (your information helps us to better respond to your individual needs)
b) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
c) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
d) To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
e) To administer a contest, promotion, survey or other site features.
f) To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, do drop us an email with the subject heading “Unsubscribe” at contact@Whitecoat.com.my

You have the right to request for access to your personal data processed by us on Whitecoat.com.my website with reasonable notice.

This also includes request for correction and/or update of your personal data that is inaccurate, incomplete or outdated.

You are also entitled to limit our processing of your personal data by expressly withdrawing in full, your consent given previously, in each case, including for direct marketing purposes subject to any applicable legal restrictions, contractual conditions and within a reasonable time period.

When you register as a member on Whitecoat.com.my website, we will also use your personal information to send you marketing and/or promotional materials from time to time via email and SMSes.

Personal Data held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law that may from time to time be in force.

Any questions, comments, suggestions or information other than Personal Data sent or posted to this Website, or any part of the this Website by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely as set out in (3) above.

We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check this Privacy Policy on a regular basis.

If you have reason to believe that we have breached the principles set out in this Notice, we urge you to raise this with us. You may contact us via the following channels:

a. e-mail us at contact@Whitecoat.com.my

We will investigate all complaints and you will usually receive a response within 30 days. If we find a complaint justified, we will resolve it.

Upon subscribing to our Whitecoat.com.my e-newsletter, you will be receiving promotional emails from us which includes monthly promotions, new titles, in-store news and etc.

If you have further queries, please contact us at :

Whitecoat Group Sdn Bhd,

Level 6, Residensi Tribeca,

No.215, Jalan Imbi,

55100 Kuala Lumpur, Malaysia.

Tel.No : +603-27247633

Whatsapp : +6018 977 9852

Email : hello@whitecoat.com.my

06.

Terms and Condition

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions, you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Whitecoat.com.my use of cookies in accordance with the terms of our privacy policy.

Unless otherwise stated, whitecoat.com.my and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions aset out below and elsewhere in these terms and conditions.

You must not:
a. republish material from this website (including republication on another website);
b. sell, rent or sub-license material from the website;
c. show any material from the website in public;
d. reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without] express written consent. You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without whitecoat.com.my’s express written consent.

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to whitecoat.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Whitecoat.com.my the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Whitecoat.com.my or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Whitecoat.com.my reserves the right to edit or remove any material submitted to this website, or stored on Whitecoat.com.my’s servers, or hosted or published upon this website.

Notwithstanding Whitecoat.com.my’s rights under these terms and conditions in relation to user content, Whitecoat.com.my does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

Whitecoat.com.my will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Whitecoat.com.my has been expressly advised of the potential loss.

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Whitecoat.com.my’s liability in respect of any death or personal injury caused by Whitecoat.com.my’s negligence; fraud or fraudulent misrepresentation on the part of Whitecoat.com.my; or matter which it would be illegal or unlawful for Whitecoat.com.my to exclude or limit, or to attempt or purport to exclude or limit, its liability.

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

You accept that, as a limited liability entity, Whitecoat.com.my has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Whitecoat.com.my’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Whitecoat.com.my’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Whitecoat.com.my.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

You hereby indemnify Whitecoat.com.my and undertake to keep Whitecoat.com.my indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Whitecoat.com.my to a third party in settlement of a claim or dispute on the advice of Whitecoat.com.my’s legal advisers) incurred or suffered by Whitecoat.com.my arising out of any breach by you of any provision of these terms and conditions [or arising out of any claim that you have breached any provision of these terms and conditions].

Without prejudice to Whitecoat.com.my’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Whitecoat.com.my may take such action as Whitecoat.com.my deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Whitecoat.com.my may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Whitecoat.com.my may transfer, sub-contract or otherwise deal with Whitecoat.com.my’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable 1if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

These terms and conditions constitute the entire agreement between you and Whitecoat.com.my in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

These terms and conditions will be governed by and construed in accordance with the laws of Malaysia, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Malaysia.

The price of the Goods and/or Services shall be the price stated in Whitecoat.com.my at the time with which you make its offer purchase to Whitecoat.

You shall be entitled to make payment for the Goods pursuant to the various payment methods set out in Whitecoat.com.my. The terms and conditions applicable to each type of payment, as contained in Whitecoat.com.my, shall be applicable to the Contract. “Contract” means the contract for the purchase and sale of Goods, howsoever formed or concluded. In addition to any additional terms contained in Whitecoat.com.my, the following terms shall also apply to the following types of payment:

a. Debit Card: Debit Card payment is available for you. When you place an order with Debit Card on Whitecoat.com.my, the transaction is handled by revPay. This system is certified and allows Whitecoat.com.my to accept payments such as Visa and MasterCard and all debit card numbers shall be protected by means of industry-leading encryption standards.

b. Online Banking / E-Banking: Online Banking / E-Banking is available for you. When you place an order using Online Banking / E-Banking on Whitecoat.com.my, the transaction is handled by iPay88. iPay88 accepts online bank transfers from CIMB Clicks, Hong Leong Online, Maybank2u, RHB Online and other major banks in Malaysia.

The full name of whitecoat.com.my is Whitecoat Group Sdn.Bhd and the company is registered in Malaysia under the registration number 1330185-X. You can contact Whitecoat.com.my via email at hello@whitecoat.com.my

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.